FAQ

How long does an SEO or web design project take?

We can completely rework most sites in about two weeks. However, it can take longer depending on how responsive the client is. Our clients know their businesses. We do not. We take “your” experience, rework it, and create a solid digital marketing campaign that will produce a positive ROI. But not without your help. We will ask questions that you never considered and you thought did not matter, but, in the hands of the right IT specialists, they are the difference between success and failure. Bottom line, we follow a very methodical approach. We will not proceed to the “next step” without your input. We have found this process works best and our side takes about two weeks. The rest is up to the client.

How do we keep our prices low?

CourseVector is team of IT professionals of varying skill sets including security experts, programmers, designers, artists, copyrights, etc. We have developed systems that allow us to build 100% core functional WordPress templates that need minimal updating in under 15 minutes. That was an effort on the part of our artists, designers and programmers. We use that procedure to do our “community service” sites. In addition, you will note that the promotion is for “hosted” accounts. Our goal, over the long run, is to obtain long term, valued customers, which we have been doing since 1989. We know every one of our hundreds of clients on a first name basis, and, although we were not “perfect” with every one, you will not get one negative comment from any of them, which you are more than welcome to find out on your own.

What is Dual Authentication and Why do I need it?

Dual Authentication requires every user to log in twice and is provided to all Managed WordPress Hosting accounts as one of the many security features included with CourseVector hosting packages. Dual Authentication provides for:

  1. Locking out a hacker for 30 minutes or so before they can try again.
  2. Notifying CourseVector should a hacker get through, giving us time to change the dual authentication password before access can be gained to the actual website.

If you have more than one user, sometimes, dual authentication is not feasible. In this instance, WordFence is the way to go. WordFence will slow a hacker by locking them out for 30 minutes before they can try again. However if they get in, they are in. There is no time to react.

WordFence has a subscription model. If you subscribe to their Premium service, it “shares” hacker IPs with everyone else using WordFence. Net result: the hackers never get to your site in the first place because as soon as they attack any site in the WordFence network, they are locked out of your site automatically.. If you cannot run dual authentication, you should have a WordFence license. CourseVector offers WordFence licenses at a discounted rate.Our Managed WordPress Hosting services, for $189 per year, includes the protection of dual authentication. The WordFence license is extra for those unable to run Dual Authentication.

Why should CourseVector handle my WordPress and Plugin updates? Will I have an issue with the 6-month update cycle?

We suggest that all of our clients allow us to do WordPress and CourseVector-installed plugin updates on their website(s). We always take responsibility for this maintenance and any issues that may arise as a result.

When we do an update, we:

  1. Back up the site and archive that backup.  
  2. Do the update.  
  3. Fix and confirm.
  4. Finish with another archival backup.  

Your site’s maintenance will be performed every 6 months, or sooner if there is a critical update. If you are concerned about the 6-month period between updates, know that our external firewalls help to protect against numerous vulnerabilities.  With many patches, we are able to put a line of code in our firewalls that prevent the vulnerability for all of the websites on our servers.  That buys us time to do the patches on each site.  Once in awhile, we are unable to do that and we have to patch sites out of cycle, but that is always on us and not you.

There is no way to know if an update will break the site.  The issue is that each plugin is written by an individual and tested through a version of WordPress.  

For example, let’s say we installed the plugin with version 3.1 of WordPress. We then update WordPress to version 4.0.  The old program for the plugin breaks, and if it was tied into core WordPress code somehow, the site breaks.  

But that is not the end of the story. There are two possible scenarios:

  1. The person who wrote the plugin may update it at some point. In this scenario, we can disable the plugin, if not critical, and pick it up at the next service interval. If critical and we cannot wait for an update, we will maintain the plugin ourselves or find a new plugin with similar functionality.
  2. The person who wrote the plugin may abandon the plugin and ignore it, leaving it broken. In this scenario, we have to either maintain the plugin ourselves, which we do sometimes as we write plugins; or, we find a new plugin with similar functionality.

Our process is easy and will only take about 1 hour of your time over the entire year. Why worry about whether or not your WordPress installation and plugins are up to date? Leave the maintenance to the experts at CourseVector. Simply complete our contact form and we will be happy to set you up today!

 

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