CourseVector’s Spam Filtering System FAQ


CourseVector offers a managed spam filtering system that can reduce incoming spam, viruses and malware by at least 98%. In today’s world of malware and viruses, all Email systems should have an incoming spam filter. The service is offered to CourseVector and PSAB clients at a reduced rate and requires little to no interaction or maintenance on the part of the client. It is basically set it, which CourseVector does, and forget it. CourseVector manages all settings and adjustments globally offering clients a 0 maintenance, highly accurate spam filtering solution.

Pricing for CourseVector’s Spam Filtering Services are $50 per year for up to 10 Email addresses. Additional Email addresses can be purchased in blocks of 10. There is also a one-time $50 setup fee. To sign up, simply complete the form at the bottom of this page and mention the Spam Filter and how many Email addresses you have. One of our technicians will get back to you shortly.

Frequently Asked Questions:


Why did our Spam Quarantine reports change?

In an effort to keep prices reasonable, CourseVector had to switch spam filtering services again. Beginning in January of 2019, clients may have noticed a difference in the quarantine reports.

Can I release an email from quarantine?

Follow the instructions in the quarantine report to log into the system. We do send all clients credentials. But if you have forgotten, you can reset the password. Once in, go to “my quarantine”, check the box next to the email you’d like to release. Click the “release and whitelist” button to send the email to your inbox and add the email address to your safe senders list.spam filter example

 

Why have I been getting more spam than before?

Believe it or not, we hear this complaint from people with and without the spam filter. It seems to happen in spurts from time to time. This is a difficult question to answer, as your email address may have found its way onto a spam mailing list. There is no way for us to tell why you have noticed an uptick in spam emails.

How do we report spam that shows up in our inbox?

Simply forward the entire message to the ticketing system (it@boroughs.org or support@coursevector.com) with a message that the email was missed spam.

Can I blacklist an email address myself?

If you’d rather take care of it yourself, you can blacklist email addresses on your own. Log into the system, go to “my whitelist / blacklist”, and add the address to the blacklist list. This is also the place where you can add email addresses to your whitelist if they have not already appeared in your quarantined messages list list.

Just be sure to pay attention to the heading on this page. You don’t want to inadvertently whitelist an email address you’re trying to block.spam filter example

Ready to get started?



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Camp Hill, PA 17011
Phone: (717) 516-6955

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