your passport to all things web
We are in the process of transitioning our stand alone support website to our main CourseVector website. Therefore, support information may be a bit sparse. Our stand alone support site will remain active, so if you do not find what you are looking for here, please visit support-files.com.
This blog section was designed to provide information and support for our clients. The support drop-down menu provides easy navigation by category, however, we suggest the use of the search bar if you are looking for a specific article/topic.
The site is sponsored by CourseVector, LLC and The Pennsylvania State Association of Boroughs. Please visit the appropriate site for additional information about website services. Samples of our work can be found in our gallery.
Many of our support responses are listed on this site, so take a moment to check out the links. If you have additional questions or comments, please use the form at the bottom of this page. We respond to most email inquiries within 1 business day. Phone support is available at a nominal charge.
Although our servers are monitored and extremely reliable, if you experience issues with your web site or e-mail, go ahead an press the Panic Button. This link will notify a technician 24×7 to help resolve your issue. Please note that if your issue is user related or user error, the use of the Panic Button will incur additional charges. If you need general support, provided free of charge, Email firstname.lastname@example.org which will open a ticket.
All clients are automatically subscribed to our Email Newsletter, but it is available to anyone. Please feel free to subscribe! We strive to keep our clients updated on Internet issues that could affect security of their computers, networks, websites, etc.
|Additional Storage Space|
|Shared Hosting 25G Upgrade||Includes 25gb of storage (additional storage available), 250gb bandwidth, unlimited Email boxes, WordPress installation if required.||$40 per year|
|Shared Hosting 75G Upgrade||Includes 75gb of storage (additional storage available), 500gb bandwidth, unlimited Email boxes, WordPress installation if required.||$115 per year|
|Shared Hosting 150G Upgrade||Includes 150gb of storage (additional storage available), 750gb bandwidth, unlimited Email boxes, WordPress installation if required.||$225 per year|
|Emergency Support||$180 per hour|
|Law Compliance Review||$180 per hour|
|Phone Call Rate||Phone calls, meetings, etc., will be billed in 15-minute increments include the time it takes to document, and email requests made during the phone call to the client.||$90 per hour|
|Email Support||$180 per hour|
Ready to get started?
"Your passport to all things web."
To contact us after hours please use the panic button.
Fees may be incurred depending on reason for support.